Terms and Conditions

By accessing our website and services, you accept the below terms and conditions in full. If you do not accept these terms and conditions, please do not use this site.

DISCLAIMER

The GP Surgery is registered with the Care Quality Commission. The GP Surgery has taken all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, and accepts no liability for any error or omissions appearing in this site.

We may alter the terms and conditions from time to time, so it is important for you to review them regularly. Your continued use of this website will constitute acceptance of any changes made.

It is our policy to inform patients in advance of what the charges are for all your services, treatments and investigations, and that these are offered with your full consent.

Our website contains general medical information. The medical information is not advice and should not be treated as such and is provided without any representations or warranties, express or implied.

You must not rely on the information on our website as an alternative to medical advice from your doctor or other medical professional.

The GP Surgery makes all reasonable attempts to exclude viruses from the website, but we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free. Users are advised to take appropriate safeguards before downloading information from this website.

Our website contains hypertext links to third party websites. The GP Surgery cannot provide any warranty to the accuracy or source of information contained on these websites.

EMAIL ENQUIRIES AND COMMUNICATION

The GP Surgery will make every effort to ensure that our internet protocols are secure. However, email is, by its nature, unsafe and The GP Surgery will take no responsibility for transmitting data electronically.

If you request clinical information on our services, this will be transmitted back to your email address unless you explicitly request that we send this information to you via a different method, such as by post.

By sending us your details (including your health records), you consent and accept that we may need to forward this information electronically (or otherwise) to third parties if you ask us to do so (which you can do via email confirmation).

Upon registering with us, either electronically or in person (written) at the surgery, you will sign a consent form to give full permission for The GP Surgery to communicate with you via email for clinical as well as non clinical information containing your personal details.

The GP Surgery will make every effort to ensure we have your correct and up to date email address for all communications, but as the user, it will be your responsibility to ensure that we have your correct email address on file for you. The GP Surgery takes no responsibility for inaccurate non clinical information stored on your records.

If you do not want to be communicated with via email, it will be your responsibility to give The GP Surgery written instructions not to communicate with you in this way.

Furthermore, Consent obtained via a confirmed verified email address will be used as explicit consent for your instructions (such as release of information to a third party).

PLEASE NOTE – We are always trying to improve our service. Hence any comments you write to us via our email service may be used on our website to improve feedback for our patients. This will be fully anonymised unless you give us explicit written instructions (even via email) to the contrary.

PRIVACY POLICY

Fair Processing (Privacy) of Personal Data Notice

Your Information, Your Rights

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR).

The following notice reminds you of your rights in respect of the above legislation and how this GP Practice will use your information for lawful purposes in order to deliver your care and fulfill our legal obligations.

This notice reflects how we use information for:

• The management of patient records;
• Communication concerning your clinical care;
• Ensuring the quality of your care and the best clinical outcomes are achieved through clinical audit and retrospective review;

Data Controller

As your registered private GP practice, we are the data controller for any personal data that we hold about you.

What information do we collect and use?

All personal data must be processed fairly and lawfully, whether is it received directly from you or from a third party in relation to the your care.

We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:

• ‘Personal data’ meaning any information relating to an individual that can be directly or indirectly identified from the data. This includes, but is not limited to, name, date of birth, address with postcode, telephone numbers and next of kin.

• ‘Sensitive data’ such as medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin.

Your healthcare records contain information about your health and any treatment or care you have received previously from us at The GP Surgery Ltd, but may also contain records from any health care provider that we have referred you to or that you have volunteered to give us to keep on file (e.g. from an acute hospital, NHS GP surgery, community care provider, mental health care provider, walk-in centre, social services). These records will be in electronic format – we do not keep paper copies of medical data at this surgery.

We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

Why do we collect this information?

As we are a Private surgery and not an NHS practice we are NOT routinely required to provide information to the health service in England in order to review performance, services and research or education.

However, we are required by law to notify the relevant authorities in the case of certain infectious diseases or very significant events that are in the interest of the public or vulnerable individuals. Information provided will always be anonymous whenever possible.

How do we use this information?

To ensure that you receive the best possible care, your records will be used to facilitate the care you receive. For example recording medication allergies on the patient record will help to prevent the wrong medication being prescribed. Information may also be used for internal clinical audit to monitor the quality of the service provided.

How is the information collected?

Your information will be collected initially via your registration form and a medical record created in your name on our electronic medical record platform ‘Cliniko’.
Your data is protected using state-of-the-art security, is fully backed up and highly encrypted.

For more information on this please see this link: Cliniko Security page.

Who will we share your information with?

We do not share your medical information with your NHS GP practice without your express consent.

Likewise we do not share your information with pharmacies.

However, in order to deliver and coordinate your healthcare, we may share information with the following organizations ONLY WITH YOUR CONSENT:

• Any private hospitals or clinics that you request us to refer you to.
• Your NHS GP Surgery if you request that we send them a copy of our records.
• FRZ Sono-Tech Ltd who provide our ultrasonography service.
• Stella Nutrition, Nutritional Therapist
• Warm Hands Chiropractor Service
• The Doctors Laboratory (accredited pathology services).
• Better2Know STD testing provider

Your information will only be shared if it is appropriate for the provision of your care or required to satisfy our statutory function and legal obligations.

Your information will not be transferred outside of the European Union.

Who do we receive information from?

Whilst we might share your information with the above organisations, we may also receive information from them to ensure that your medical records are kept up to date and so that we can provide the appropriate care.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information that has been collected lawfully. Every member of staff who works for us has a legal obligation to keep information about you confidential. We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.

Information is not held for longer than is necessary. We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.

Consent and Objections

Do I need to give my consent?

The GDPR sets a high standard for consent. Consent means offering people genuine choice and control over how their data is used. When consent is used properly, it helps you build trust and enhance your reputation. However consent is only one potential lawful basis for processing information. Therefore a GP practice may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice. The GP Surgery Ltd will contact you if we are required to share your information for any other purpose which is not mentioned within this notice. Your consent will be documented within your electronic patient record.

What will happen if I withhold my consent or raise an objection?

You have the right to write to withdraw your consent to any time for any particular instance of processing, provided consent is the legal basis for the processing. Please contact your GP Practice for further information and to raise your objection.

Your Right of Access to Your Records

The Data Protection Act 1998 and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the ‘right of subject access’.

If you would like to have access to all or part of your records, you can make a request in writing to our email: info@thegpsurgery.co.uk or you may write to:

The Practice Manager
The GP Surgery Ltd
6-10 St George’s Road, Wimbledon, London SW19 4DP

Complaints

In the event that your feel our GP Practice has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal
information, please raise your concerns in the first instance in writing to the Practice Manager at the address or email address given above.

If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF – Enquiry Line 0303 123 1113 or online at www.ico.gov.uk/concern

PRICE CHANGES FOR PRODUCTS AND SERVICES

There may be occasions where price changes are implemented and these can occur without warning. However, we will uphold the advertised price on the day of your booking.

COMPLAINTS

Our aim is to be as open as possible with all our patients and we will try our utmost to deliver the best service possible. We recommend feedback from all our patients so that we can ensure we continue to deliver the best service possible. We would actively encourage you to inform us of any dissatisfaction immediately so that we may address them without any delay.

Informal Complaints

If you have a complaint or are dissatisfied with our service, please inform the most senior staff member available before leaving the premises and we will try our best to resolve the situation informally before you leave the Clinic.

Formal Complaints

If you are not fully satisfied, you can put your concerns in writing to us (reception will give you a copy of our complaints procedure and who to address your complaint to).

If you have any further questions that you would like answered, please call us or email us.