Terms and Conditions

By accessing our website and services, you accept the below terms and conditions in full. If you do not accept these terms and conditions, please do not use this site.

DISCLAIMER

The GP Surgery is registered with the Care Quality Commission. The GP Surgery has taken all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, and accepts no liability for any error or omissions appearing in this site.

We may alter the terms and conditions from time to time, so it is important for you to review them regularly. Your continued use of this website will constitute acceptance of any changes made.

It is our policy to inform patients in advance of what the charges are for all your services, treatments and investigations, and that these are offered with your full consent.

Our website contains general medical information. The medical information is not advice and should not be treated as such and is provided without any representations or warranties, express or implied.

You must not rely on the information on our website as an alternative to medical advice from your doctor or other medical professional.

The GP Surgery makes all reasonable attempts to exclude viruses from the website, but we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free. Users are advised to take appropriate safeguards before downloading information from this website.

Our website contains hypertext links to third party websites. The GP Surgery cannot provide any warranty to the accuracy or source of information contained on these websites.

EMAIL ENQUIRIES AND COMMUNICATION

The GP Surgery will make every effort to ensure that our internet protocols are secure. However, email is, by its nature, unsafe and The GP Surgery will take no responsibility for transmitting data electronically.

If you request clinical information on our services, this will be transmitted back to your email address unless you explicitly request that we send this information to you via a different method, such as by post.

By sending us your details (including your health records), you consent and accept that we may need to forward this information electronically (or otherwise) to third parties if you ask us to do so (which you can do via email confirmation).

Upon registering with us, either electronically or in person (written) at the surgery, you will sign a consent form to give full permission for The GP Surgery to communicate with you via email for clinical as well as non clinical information containing your personal details.

The GP Surgery will make every effort to ensure we have your correct and up to date email address for all communications, but as the user, it will be your responsibility to ensure that we have your correct email address on file for you. The GP Surgery takes no responsibility for inaccurate non clinical information stored on your records.

If you do not want to be communicated with via email, it will be your responsibility to give The GP Surgery written instructions not to communicate with you in this way.

Furthermore, Consent obtained via a confirmed verified email address will be used as explicit consent for your instructions (such as release of information to a third party).

PLEASE NOTE – We are always trying to improve our service. Hence any comments you write to us via our email service may be used on our website to improve feedback for our patients. This will be fully anonymised unless you give us explicit written instructions (even via email) to the contrary.

PRIVACY POLICY

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.

All information you provide to The GP Surgery will be kept completely confidential.

No information will be passed on to a third party, without your written consent (including email consent via a verified email address).

Your consultation will occur in a closed room and chaperones are available on request or when appropriate.

PRICE CHANGES FOR PRODUCTS AND SERVICES

There may be occasions where price changes are implemented and these can occur without warning. However, we will uphold the advertised price on the day of your booking.

COMPLAINTS

Our aim is to be as open as possible with all our patients and we will try our utmost to deliver the best service possible. We recommend feedback from all our patients so that we can ensure we continue to deliver the best service possible. We would actively encourage you to inform us of any dissatisfaction immediately so that we may address them without any delay.

Informal Complaints

If you have a complaint or are dissatisfied with our service, please inform the most senior staff member available before leaving the premises and we will try our best to resolve the situation informally before you leave the Clinic.

Formal Complaints

If you are not fully satisfied, you can put your concerns in writing to us (reception will give you a copy of our complaints procedure and who to address your complaint to).

If you have any further questions that you would like answered, please call us or email us.